Frequently Asked Questions...
Do I need to register to take advantage of your currency exchange rates and offers and discounts?
Yes, we are a subscription only service. You can view our “Super Saver” currency rates and all current High Street & Online offers before registering. We are sure that once you see these you will not hesitate in registering so that you can make big savings far exceeding your subscription fee.
How much is the subscription fee?
Our normal subscription fee is £75.00, you can register through your company or organisation at a reduced subscription price and with extra benefits such as FREE Travel savings and Buy One Get One Half Price Cruise vouchers.They can offer our service at a discounted, or free price to employees and members.
How much can I save?
Customers taking full advantage of our discounts, offers and currency rates can save over £3,000 per year.
What happens if I opt out of email notifications?
By the very nature of our service, and for you to have the best chance of making savings, we recommend you do not select this when registering. You may miss out on some of our fantastic deals as we get new deals every week. You can opt out on at any time by de-selecting the options in "My Account".
Can I get a discounted subscription fee through my company or organisation?
Yes, simply ask them to use the contact us form on our website and we will arrange to discuss this with them. Members registered through their company or organisation will receive access to our Travel Savings programme run in partnership with Arrivia Discover 365 and other extra benefits.
Is the subscription fee renewed automatically?
No, you will be sent an email offering you the chance to renew your subscription before your current one expires.
I have forgotten my password, what should I do?
Please use the forgotten password facility on our website.
Will I have a different password for the currency purchasing, the rewards website and the Travel Savings programme if appicable?
No, once you are logged into www.mycurrencyrewards.co.uk you will not need to sign in to get access to the external rewards website.
Can I suggest new offers for your website?
Yes, we are always looking for great deals for our members. If you own a company that would like to offer a discount, or think we should contact a company, email us at info@mycurrencyrewards.co.uk.
I have been given a special discount code, what should I do with it?
Enter the promotional code on the register page, checkout and the discount will be applied at the time of registration. Discount Codes only apply to subscription the service, if used for currency only purchases your order will be invalid and we will refund your payment.
I would like to speak with a member of staff what should I do?
Please complete the Contact Us page and one of our staff will get back to you within 3 working hours (Monday to Friday) and as soon as possible at weekends. Or ring us on Tel: 01946 825376.
A discount code or link isn't working, what can I do?
Message us via the Contact Us page with the name of the discount partner and the code or link that isn't working, and we will get it fixed as soon as possible.
How do I access the discounts?
Simply login and then click on the “Go to Discounts & Offers” icon, you will be transferred to all “live” offers and discounts and will be able to make instant savings.
There are 4 ways to access the discounts:
- A discount code used at checkout
- A unique code used at checkout
- Discount already added to the link and no need to add a code
- Shopping cards and E-codes where members need to register and can load funds to their cards or e-codes to use online or instore.
Please read the benefits page of each company before going to redeem, this will give you the actions you need to take.
I have gone to one of the offers and its asking me to sign up again what should I do?
You may be looking at the Gift Cards and ECodes, you need to follow the instructions on the benefits page.
Who provides the Rewards and what is my subscription fee paying for?
My Currency Rewards works in partnership with World Privilege Plus and Arrivia Discover 365 to bring you all of our great discounts & offers, your subscription fee pays for your rewards on our external Reward Programme partner websites but we also offer our additional fantastic currency exchange rates as a thank you to bring you the complete package. Compnay and organisation members will also gain access to Gold Mebership in our Travel Savings Programme with free travel savings included. Our Travel Savings Programme is provided and run by Arrivia Discover 365.
Why are there two different currency rate systems?
Both our currency rate systems offer some of the best rates on the market.
As a special thank you for registering with us we allow you to buy your holiday money at our “Super Saver” rate once in your 12-month subscription period, helping you to save more than your subscription fee on certain amounts.There after you can make unlimited preferenrial rate orders within our Anti-Money Laundering restrictions.
How many times can I use the “Super Saver” rate?
You can only order once in a 12-month period, from the time of your registering. We suggest you save the use of your one-off Super Saver Rate order when you are making your largest purchase of the year. Our system registers the use of the Super Saver Rate and will then only allow preferential rate orders until you renew your subscription.
How often can I use the “Preferential Rates”?
Once you have subscribed you are able to use the Preferential Rates as often as you want, we may need to ask for certain I.D in line with currency Anti- Money Laundering processes.
Are you a licensed trader?
Yes, our parent company Tekbag UK Ltd, 43 Main Street, Egremont, Cumbria. CA22 2AD is registered with HMRC on their Supervised Businesses Register. You can check our registration below.
.https://customs.hmrc.gov.uk/msbregister/checkTerms.do
How much Foreign Currency can I get per order?
Home Delivery: Minimum £250 – Maximum £2,500.
If you require more than £2,500 please ring: 01946 825376
The maximum order for Foreign Currency per day is £7,500, if orders are placed on a frequent basis over a calendar month, we may ask for I.D before despatching.
When will I receive my order?
We despatch your order as soon as we have received your cleared funds.
We need to receive your cleared funds by 1.00 if you require your order for the next working day (so best to order by 10.30 a.m.
The quickest way for us to receive your funds is by Bank Transfer (Faster Payments System). We would normally receive your cleared funds within 2 hours of you making the payment.
You can check to see if your bank is a member of faster payments at www.fasterpayments.org.uk/sort-code-checker.
You will receive our bank details on your order confirmation.
Debit and Credit Card payments take 3 working days to clear into our account.
PAYING BY FASTER BANK TRANSFER:
Cleared Funds received by 1.00 p.m. Monday – Friday: Delivery Next Working Day
Cleared Funds received Saturday or Sunday: Delivery Tuesday.
PAYING BY DEBIT/ CREDIT CARD
Cleared funds can take 3 working days
Cleared Funds received by 1.00 p.m. Monday – Friday: Delivery Next Working Day
Are there any extra charges if I pay by card?
My Currency Rewards do not currently charge for Debit/Credit card transactions.
Debit/Credit cards may be subject to a card handling fee or cash advance fee set by your card issuer.
Should I allow a certain amount of time to get my order?
We normally try and despatch your order within 1 working day if your funds are received before 1.00 p.m. Monday – Friday, if you need your order the next day please ring us on 01946 825376 prior to placing your order, we always keep Euros and USD notes in stock permanently, but other unusual currencies may not be in stock.
We recommend that you allow 5 days for your order to arrive if you are paying by Debit or Credit card. Don't always leave your order until the last minute. Various factors can delay you receiving your order promptly such as Covid-19, Royal Mail industrial action or bad weather, please avoid these situations by ordering early.
Can I state when I would like to receive my order?
Yes, you will be able to select your preferred delivery day when placing your order. If you require urgent same day delivery, please ring us on Tel: 01946 825376.
We are more than willing to help you and are very flexible.
Are there any Commission charges?
We do not charge any commission.
Is there a delivery charge?
We charge the standard Royal Mail delivery fee for all orders posted, your delivery fee will be shown during the ordering process.
Remember home delivery saves you time, fuel costs, parking costs; and your order can save you approximately £35/£40 on a £400 order compared to high street rates. You will also benefit from all our offers & discounts.
Do you provide a Foreign Currency Buy Back Service?
Yes:
You can return your unused foreign currency to us at: My Currency Rewards, 43 Main Street, Egremont, Cumbria. CA22 2AD, stating your full name and address.
We advise you to send all returns by Royal Mail Special Delivery with adequate insurance cover and your full name and address.
Payments will be made to you by BACS transfer only to your named account.
You must provide contact details when returning your currency to us, please read the Terms & Conditions before sending your currency.
I haven't received my email confirmation, what should I do?
This should never happen as this is a totally automated service. However, in the unlikely event that you do not receive a confirmation by email, this may be an indication that your order has not been received/processed and we strongly advise you call our dedicated Customer Service Centre on Tel: 01946 825376 .
Is my order secure?
My Currency Rewards operates a totally secure order system, so your personal information is fully protected. Our secure server software encrypts all your personal information including debit card number, name and address.
How does this security process work?
All your information is authenticated, before going to a secure computer server. The encryption process takes the characters you enter on your PC and converts them into bits of code that are then securely transmitted over the Internet. Only the secure server can read this data. Finally, we run a data integrity test to make sure that any data sent has been transferred successfully and has not been tampered with in any way.
Our processes make sure that any personal information remains personal. Note: This guarantee only applies to debit /credit card purchases made using the My Currency Rewards secure server. In the event of unauthorised use of your card, you must notify your card provider in accordance with its rules and procedures.
Will my personal details be used for anything other than processing my order?
The very nature of our service assumes you will want us to contact you with our great discounts & offers, by doing this we are able to help you save £100’s of pounds on every-day items. Please refer to our privacy policy for further information.
How will my order be delivered?
All Foreign Currency orders are delivered in the following post codes by our own delivery personnel CA13 CA14 CA15 CA21 CA22 CA23 CA24 CA25 CA26 CA27 CA28.
All other orders will be despatched using Royal Mail Special Delivery. A signature will be required on delivery of all orders delivered by Royal Mail. Customers must refuse to accept any packages which appear to have been tampered with or damaged during transit by Royal Mail.
Should you sign for a package which has been damaged or tampered with, we will not accept any responsibility for any financial loss. Deliveries to free delivery areas may be made by our own staff.
Please place all orders at least 5 working days before it is required. We will not be liable for any losses or expenses arising from late or non-delivery, if Royal Mail fails to deliver an order, a full refund may only be given after 10 working days of dispatch.
Where can I get my order delivered to?
We strongly recommend that you have your order delivered to your home address, this is compulsory if you are paying by debit/credit card as the delivery address must match the registered card holder’s address.
If you are paying by Faster Bank Payment Transfer you may select a work address or other address, but you must have the permission of the address owner. You must be aware that we are not responsible in the event of an order being signed by someone else and the order going missing. PLEASE MAKE SURE YOUR SELECTED DELIVERY ADDRESS IS A SECURE ONE.
What happens if no-one is at home to sign for my order?
This will be ok if delivered by our own personnel, but all Special Delivery orders need to be signed for in person. Therefore, it is essential that either yourself, or someone you trust, is at the delivery address. Should no-one be available to sign for the order, notification will be left advising you that the package has been taken back to your local Sorting Office; you can then ring them and arrange the following:
Ask for a re-delivery to your home address.
Ask that your order can be sent to your local Post Office for you to collect.
Arrange to collect at your local sorting office.
What happens if my order doesn't arrive?
In the unlikely event that your order does not arrive within the specified time frames, please do not hesitate to call our Customer Service Centre on Tel: 01946 825376
Do you provide services through other third-party companies?
Yes, all of the following are provided by third party partners of ours
Offers & Discounts section provided by World Privilege Plus, Travel Savings programme provided by Arrivia Discover 365, Travel Insurance provided by Firth Insurance.
When is the Customer Service Centre open?
Our Customer Service Centre is open: Monday – Friday 09:00 – 17:00 and Saturday 9:00 – 12.30. All calls to our Customer Service Centre are charged at national rates. During the current Covid-19 pandemic your call may be diverted to one of our personnel working from home, please be aware that normal “home” noises may be heard in the background.
What can I do if I am not happy with your service?
Please ring our customer services centre on Tel: 01946 825376 or e-mail customerservices@mycurrencyrewards.co.uk and we will endeavour to sort out your complaint.
Do I get ant extra benefits when I renew my subscription?
We look to provide extra benefits to our customers when ever we can, this is dependent on what offers are avilable at the time through out third-party partners.